Terms & Conditions
Please read these terms and conditions carefully regarding our spa services, appointment policies, and pre-paid memberships.
Four Fountains De-Stress Spa Agreement
Welcome to Four Fountains De-Stress Spa. By booking a therapy, visiting our centres, or purchasing a Pre-Paid Membership, you agree to comply with and be bound by the terms, conditions, and operational policies detailed below.
Terms & Conditions of Pre-Paid Membership
Member Identification
Your membership is identified with your registered mobile number.
Family Usage & OTP Security
Your Prepaid Membership Card can be used by any member of your family. However, to secure your membership balance, One Time Password (OTP) sent to your registered mobile number is necessary for every transaction / redemption on your pre-paid membership. Please share the OTP with your family to help them use your Card.
Pan-India Validity & Outlet Pricing
Your Prepaid Membership Card is valid at all locations of Four Fountains De-Stress Spa across India. Therapy prices charged to you would be as applicable at the location where the therapy is being availed.
View our spa locations →Validity & Carry Forward Policy
Your Prepaid Membership Card is valid for the subscribed tenure (e.g. 6 or 12 months) or till your account balance becomes nil, whichever is earlier. The balance may be carried forward by renewing the Prepaid Membership Card before it expires (see point 15 below). In case of non-renewal, the balance in your account will be forfeited on expiry.
Non-Refundable
Your Prepaid Membership Card is non-refundable.
Prohibition on Resale
Reselling of your Pre-Paid Membership or its associated discounts is strictly not permitted.
Insufficient Account Balance
In the event of insufficient balance in your account, the membership discount will be applicable only on the available balance.
Price Revisions
Prices of therapies and memberships are subject to change without prior intimation.
Usage Exclusions (Retail & Gift Vouchers)
Gift vouchers and retail products cannot be purchased using your Prepaid Membership Card. Further, this card can only be used at Four Fountains De-Stress Spa and not at any other brand of the company.
No Clubbing of Discounts
Membership discount cannot be clubbed with any other promotional discount, voucher, or special offer.
Appointment Availability & Slot Allocation
Appointments are subject to availability of therapists and rooms and are provided on a first-come, first-served basis. Since availability status changes frequently based on cancellations or additional bookings, management reserves the right to provide your preferred slot or suggest an alternative slot based on your next best preference.
Appointment Cancellation Policy
Repeated cancellation of booked appointments (more than thrice in a month) may require us to charge a cancellation fee to your account.
Weekday Discounts on Bank Holidays
Weekday discounts are not applicable if the weekday also happens to be a Bank Holiday. The list of applicable Bank Holidays will be as per the city in which you wish to redeem your membership.
Bank Holiday Rules on Weekdays
Further, in case a Bank Holiday falls on a weekday, the following membership-specific rules apply:
Wellness Happy Hours Pre-Paid Membership: Not valid on Bank Holidays.
Wellness Gold Pre-Paid Membership: Gets 20% discount but no weekday discount.
Wellness Platinum Pre-Paid Membership: Gets 20% discount.
Membership Renewal Guidelines
Renewal of your membership can be done before or after your balance is exhausted or validity period ends; however, to renew your membership, the complete up-front payment required for each plan needs to be made.
Same-Gender Therapies & Spa Regulations
Four Fountains De-Stress Spa provides strictly same-gender therapies i.e., male therapists for male guests and female therapists for female guests. All other spa rules and regulations also apply.
General Spa Guidelines
Same-Gender Therapies
Four Fountains De-Stress Spa strictly upholds a same-gender therapy protocol across all centres: male therapists attend to male guests, and female therapists attend to female guests. No exceptions are made.
Health & Medical Precaution
Please inform our front desk and therapists of any existing medical conditions, pregnancies, heart conditions, skin allergies, or recent surgeries prior to treatment so that safe and appropriate therapies can be administered.
Punctuality & Arrival
We recommend arriving 10-15 minutes prior to your scheduled appointment. Late arrivals will receive therapy for the remaining time of the scheduled slot without an extension, to prevent inconvenience to subsequent appointments.
Gift Cards & Vouchers
Gift cards are valid for 12 months from the date of purchase and are redeemable against available wellness therapies. Gift cards cannot be reloaded, refunded for cash, or purchased using a Pre-Paid Membership card balance.
Need Assistance or Have Feedback?
Should you need any help at the spa, please feel free to speak directly with our team of Guest Relationship Executives at the front desk. For suggestions, complaints, or business proposals, we welcome you to reach out to our management team:
Four Fountains De-Stress Spa • All Rights Reserved
Last updated: November 2026